1. Disclaimer
The service is provided "as is" and "as available". We work hard to keep it running, but we don't promise it will be uninterrupted, error-free or that market data and simulated fills will be perfect. ZeroCut provides simulated trading evaluations only. We don't give investment, financial, legal or tax advice, and nothing on our website, dashboard, education content or social channels is a recommendation to trade.
Educational content, sample dashboards, leaderboards and examples are illustrative. They are not a promise of results.
2. Limitation of liability
To the maximum extent the law allows, we are not liable for any indirect or consequential loss, lost profits or opportunities, simulated losses, or losses caused by platform or data outages, internet problems, third-party providers or events outside our reasonable control.
Our total liability to you for any claim connected to the service is limited to the fees you paid us in the 3 months before the claim arose.
Nothing in this policy limits liability for death or personal injury caused by negligence, for fraud, or any other liability that cannot be limited by law.
3. Evaluation and activation refunds
Evaluations are a digital service that starts as soon as your account is delivered. If your evaluation hasn't been used, meaning no trade has been placed on it, you may request a full refund within 14 days of purchase.
Once a trade has been placed, the evaluation has been used and the fee is not refundable. That applies whether you pass, fail, stop trading or close your account. Activation fees are not refundable once your funded account is active.
By buying an evaluation and placing a trade, you ask us to start the service straight away and acknowledge that you lose the right to cancel once it has been used.
If we cancel an account because of an error on our side, we'll offer a replacement account or a refund. Accounts closed for breaking our rules are not refunded.
4. Merchandise refunds
You can return unworn, unwashed merchandise in its original condition within 14 days of delivery for a refund of the item price. Return shipping is at your cost unless the item arrived faulty or wrong, in which case we'll replace or refund it, including shipping. This doesn't affect your statutory rights.
5. How to request a refund
Email support@zerocuttrading.com from the address on your account with your username and order details. Approved refunds go back to the original payment method, usually within 5 to 10 business days.
6. Chargebacks
If you have a problem with a payment, contact us first. Most issues are sorted quickly.
Raising a chargeback or payment dispute for a purchase that was delivered as described is a breach of our terms. If you do, we may immediately suspend or close all of your accounts, cancel any pending payouts and commission, and refuse future purchases. We will contest unjustified chargebacks and provide evidence such as login records, trading activity and acceptance of these terms to your bank.
If a chargeback is decided in our favour, the original charge stands and we may recover any related costs where the law allows. Affiliate commission tied to a charged-back payment is cancelled or clawed back.